Privacy Policy & SMS Terms and Conditions
Privacy Policy
1. About Us
Maccraft Inc. ("Company," "we," "us," or "our") is a licensed water damage restoration company located at 8240 Station Village Ln, Unit 2106, San Diego, CA 92108. We provide water damage restoration, mold removal and prevention, damage assessment and cleanup, and full restoration and repair services throughout San Diego and surrounding areas.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://www.restoration.maccraftsd.com or contact us for services.
2. Information We Collect
We may collect the following personal information when you fill out a form on our website, call us, or communicate with us via SMS or email:
- Full name
- Phone number
- Email address
- Property address or service location
- Description of damage or service needed
- Insurance information (if provided)
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your service inquiries and schedule appointments
- Provide water damage restoration and related services
- Communicate with you via phone, email, or SMS regarding your service request
- Assist with insurance claims and documentation
- Send follow-up messages or service updates related to your project
- Process, route, and store your inquiry using third-party business tools, including automation services and cloud-based storage, so our team can respond to you
- Improve our website and customer service
4. SMS Communications
By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from Maccraft Inc. related to your service inquiry, appointment scheduling, and project updates.
Types of messages may include appointment reminders, service updates, follow-ups, and responses to inquiries. Message frequency may vary depending on your interaction with us.
SMS consent and phone numbers collected for SMS purposes are not shared with any third parties or affiliates for marketing purposes.
Message and data rates may apply. You can opt out at any time by replying STOP. After opting out, you will no longer receive SMS messages from us unless you opt in again. For help, reply HELP or contact us at maccraftsd@gmail.com.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers (processors): Third-party vendors who process or store your information on our behalf to help us operate our business and respond to your inquiry — for example, workflow automation tools, cloud-based storage and spreadsheet services, and email service providers. These providers are authorized to use your information only as needed to perform services for us.
- Subcontractors: Subcontractors or vendors who assist in performing restoration work
- Insurance companies: With your consent
- Legal requirements: If required by law
We do not share, sell, rent, or trade your personal information with third parties for their own marketing purposes.
6. Data Security & Data Storage
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Your information may be stored and processed using trusted third-party service providers, including cloud-based storage and automation tools. These providers may store data on servers located in the United States or other locations. We take reasonable steps to work with providers that maintain appropriate security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights (California Residents)
Under CCPA, California residents have the right to:
- Know what personal information we collect
- Request deletion
- Opt out of sale
- Non-discrimination
8. Cookies, Analytics & Advertising Technologies
Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and measure the performance of our marketing.
We use third-party analytics tools, such as Google Analytics, to understand how visitors interact with our website.
We also use advertising and conversion-tracking technologies, including the Meta Pixel (provided by Meta Platforms, Inc., which operates Facebook and Instagram). These technologies allow us to measure the effectiveness of our advertising, understand which ads lead to inquiries, and show relevant ads to people who have visited our website. As part of this, certain information about your visit (such as pages viewed and actions taken, like submitting a form) may be shared with Meta. This information is used for advertising measurement and optimization and is not sold or used to identify you personally for third-party marketing.
You can control or opt out of these technologies by:
- Adjusting your browser settings to block or delete cookies
- Managing your ad preferences on Meta at https://www.facebook.com/adpreferences
- Opting out of Google Analytics at https://tools.google.com/dlpage/gaoptout
- Using industry opt-out tools at https://optout.aboutads.info
For California residents, please also see Section 7 regarding your privacy rights.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here.
SMS Terms & Conditions
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Maccraft Inc. This includes SMS messages for appointment reminders, service updates, follow-ups, and responses to inquiries. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.restoration.maccraftsd.com/privacy-policy. Text HELP for help. Reply STOP to any message to opt out.
Program Description
Maccraft Inc. operates an SMS messaging program to communicate with customers regarding water damage restoration, mold removal, damage assessment, and related services in San Diego, CA and surrounding areas.
Types of Messages
By opting in, you may receive the following types of SMS messages from Maccraft Inc.:
- Appointment reminders and scheduling confirmations
- Service updates and project status notifications
- Responses to your inquiries submitted via our website or phone
- Follow-up messages related to your restoration project
- Insurance documentation and claim process updates
Standard Disclosures
Messaging frequency:
Messaging frequency may vary depending on your interaction with us and the status of your service request.
Rates:
Message and data rates may apply. Standard messaging rates from your mobile carrier may apply to messages sent and received.
How to opt out:
To opt out at any time, text STOP to any message you receive from us. After opting out, you will no longer receive SMS messages from Maccraft Inc. unless you opt in again.
For assistance:
Text HELP or visit our website at https://www.restoration.maccraftsd.com
SMS opt-in consent and phone numbers collected for SMS purposes are not shared with any third parties or affiliates for marketing purposes.
Privacy Policy & Terms Links
Privacy Policy: https://www.restoration.maccraftsd.com/privacy-policy
SMS Terms & Conditions: https://www.restoration.maccraftsd.com/privacy-policy
Eligibility
Our SMS program is available to customers in the United States who have a valid mobile phone number and have provided their express consent to receive SMS communications from Maccraft Inc.
Contact Us
Maccraft Inc.
8240 Station Village Ln, Unit 2106
San Diego, CA 92108
Email: maccraftsd@gmail.com
Phone: (619) 510‑1998